1. Quinceañera Gowns
- Deposit Required: ALL quinceañera dresses require a deposit to place an order.
- Final Sale: ALL quinceañera dresses are Final Sale and cannot be returned or exchanged under any circumstances.
- Manufacturer Defects: The only exception is a manufacturer defect. If your gown has a manufacturer defect, please contact the boutique at (252) 368-6230.
2. Return Window & Requirements
- Timeframe: Items must be returned within 7 days of the original purchase date.
- Proof of Purchase: A valid receipt is strictly required for all returns. No receipt = no return.
- Condition: Items must be in their original, pristine condition:
- Unworn and unwashed.
- Odor-free (no perfume, smoke, or deodorant marks).
- Original tags must be attached.
3. Refund Method
- All approved returns are issued as Store Credit only.
- We do not offer cash, credit card, or debit card refunds.
- Store credit never expires and can be used toward any future purchase.
4. Non-Refundable Items
The following items are considered Final Sale and cannot be returned or exchanged:
- Sale or clearance items.
- Bodysuits, undergarments, or swimwear (for hygienic reasons).
- Any items that have been worn, damaged, or altered after purchase.
5. Policy Discretion
We reserve the right to refuse a return if the merchandise does not meet the criteria outlined above or shows signs of wear and tear.
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